Customer Service

Both the market-testing FttH networks in the audio segment below involve not a penny of Taxpayers Money and started out with a round table discussion, just as the recent gathering below in Cumbria, where NextGenUs, AFL Telecoms and CLEO Instigator Barry Forde (pictured left) collaborate with local community representatives to find better ways of delivering Community Interest future-proof FttH across the Eden District of Cumbria and beyond:

NextGenUs Final Third First Approach to the 4th Utility - Together We Are The Network

For all the talk about broadband, shiny superfast NGA or otherwise, what matters most is to remember the old maxim:

The customer comes first.

That’s why the 4th Utility, FttH, Fibre to the Home, is called the First Mile in contrast with the outdated copper wire telephone system with its last mile mentality, spruced up with FttC, Fibre to the Copper or otherwise.

Here is a 5 minute interview from BBC Radio Lincs on 16 August 2010 that says more about why the 4th Utility is worth having than any powerpoint presentation or keynote speech ever could.

Starring William Wright, Val C Smith and Dave “Spanish” Steenvoorden

Also posted on www.fibrestream.co.uk